Your Myss.com Account Where are my previous purchases? You can access your past purchases from your account page – Click here. Reflections Online Institute For answers to common questions about our Online Institute products – Click here. Video Playback We host all of our video on Vimeo.com. If you have any questions about video playback, please refer to their excellent user support page. Audio Playback We host all of our audio on Soundcloud.com. Please see below for common questions. Tracks won’t play. What can I do? If you are unable to play a track, please follow the steps below: Try refreshing the page. In most cases, playback hiccups are only temporary. Check our Status Blog for news and updates on any service interruptions that may be occurring. Clear your browser’s cache and cookies, and then restart it. Check to make sure you have the latest version of your browser, and Flash installed. Disable any extensions or ad-blocking plugins that could be blocking SoundCloud from working properly and add soundcloud.com to the exceptions list in the plug-in settings of your browser. Try a different browser (such as Firefox, or Chrome) to see if it is a local issue on your browser. Can I download audio files? Yes! Just click the download icon on the upper-rick corner of the playback screen. Return Policy All sales of Myss.com products are final. Prices for products offered at Myss.com may change at any time, and Myss.com does not provide price protection or refunds in the event of a price reduction or promotional offering. If technical problems prevent or unreasonably delay delivery of your product, contact Myss.com for either replacement or refund of the price paid, as determined by Myss.com. If you have any additional questions, please feel free to Contact Us.